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Awards and Certifications

We, at Help & Care, LLC, are dedicated to providing our clients with the best in-home care, and we are constantly striving to improve. In order to do this, we have hired Home Care Pulse, to interview a percentage of our caregivers and clients each month and gather feedback.

Home Care Pulse is a third-party quality and satisfaction research firm, which means they are able to call our clients and caregivers to gather feedback without outside influence. By having Home Care Pulse do the interviews for us, our clients give us honest, unbiased feedback that helps us to improve.

Each month, Home Care Pulse sends us a report that details all of the caregiver and client feedback we have received. We then use that feedback to improve the quality of our workplace and our services. Additionally, our business can qualify for certification and Best of Home Care® Awards.

What does it mean to be Best of Home Care®?

Providers with the highest satisfaction scores from their clients and caregivers receive the Best of Home Care Award from Home Care Pulse®. This award is based on scores from several categories, including compassion, work ethic, communication, and training.

Best of Home Care Provider of Choice

The Best of Home Care Provider of Choice Award is given to home care providers who receive the highest satisfaction scores from their current clients. These providers are best-in-class for quality in home care. This recognition reassures you that your home care provider is dedicated to your satisfaction and will provide you with quality, trustworthy in home care.

Best of Home Care Employer of Choice

The Best of Home Care Employer of Choice Award is given to home care providers who receive the highest satisfaction scores from their current caregivers. These providers support and train their caregivers. Their caregiver satisfaction scores have earned them recognition as a top employer. This recognition gives you peace of mind, knowing your home care provider and your caregivers are dedicated to providing you the best in home care possible.

What does it mean to be Home Care Pulse Certified™?

Home Care Pulse Certified Providers, also known as Certified – Trusted Providers, have proven their commitment to their clients’ satisfaction by contracting with Home Care Pulse to gather and report feedback from their clients. Every Certified – Trusted Provider is committed to giving you or your loved one the best in home care possible. These providers are actively gathering feedback from their clients each month. As a client of a Home Care Pulse Certified – Trusted Provider, your feedback will be important to your provider, helping them better care for your needs.

Our Awards and Certifications

 

Help & Care, LLC was awarded Best of Home Care Provider of Choice 2017 in areas such as: Compassion of  Caregivers, Confidence in Office Staff, Client/Caregiver Compatibility, Service as Expected, Recommend Provider, Daily Life.

 

 

Help & Care, LLC was awarded Best of Home Care Employer of Choice 2017 in areas such as: Training Received, Respected by Supervisor, Providing Feedback, Clear Expectations, Office Support Staff. Client/Caregiver Compatibility, Overall Job Satisfaction, Recommend Employment, Recommend Company’s Services.

 

Help & Care, LLC was awarded Best of Home Care Provider of Choice 2016 in areas such as: Work Ethic of Caregivers, Ability of Caregivers, Compassion of Caregivers, Professionalism of Caregivers, Confidence in Office Staff, Communication from Provider, Client/Caregiver Compatibility, Service as Expected, Recommend Provider, Daily Life.

 

 

Help & Care, LLC was awarded Best of Home CareEmployer of Choice 2016 in areas such as: Training Received, Comfort with Supervisor, Respected by Supervisor, Clear Expectations, Office Support Staff, Client/Caregiver Compatibility, Overall Job Satisfaction, Recommend Employment, Recommend Company’s Services.

 

Help & Care, LLC is a Certified Trusted Provider since 2015.