What does it mean to be an A+ rated agency?
With more than 20,000 home care agencies in the United States, finding the right one can be difficult. Home Care Standards Bureau (HCSB) has made it easier to find the best care available by rating non-medical home care agencies that meet the most stringent standards. Help & Care, LLC is among a distinguished and limited national group of agencies to be recognized with an A+ rating from HCSB.
HCSB grants the A+ rating only to home care agencies that meet and adhere to a stringent code of standards and ethics. These standards include extensive background checks and annual training for all caregivers. Once achieved, A+ rated agencies, such as Help & Care, LLC, must submit regular disclosure statements to ensure that all standards are being maintained- including proper insurance and state licensing. A+ rated agencies also are subject to planned and surprise audits by HCSB.
What does it mean to be Best of Home Care®?
We at Help & Care, LLC are dedicated to providing our clients with the best senior home care services and we are constantly striving to improve. In order to do this, we have hired Home Care Pulse to interview a percentage of our in-home caregivers and clients each month and gather feedback.
Home Care Pulse is a third-party quality and satisfaction research firm, which means the company can call our clients and caregivers to gather feedback without outside influence. By having Home Care Pulse do the interviews for us, our clients give us honest, unbiased feedback that helps us to improve our senior living help.
Each month, Home Care Pulse sends us a report that details all of the caregiver and client feedback we have received. We then use that feedback to improve the quality of our workplace and our home care services. Additionally, our business can qualify for certification and Best of Home Care® Awards.
Providers with the highest satisfaction scores from their clients and in-home caregivers receive the Best of Home Care Award from Home Care Pulse. This award is based on scores from several categories, including compassion, work ethic, communication, and training to determine who is offering truly outstanding senior home care.
Best of Home Care Provider of Choice
The Best of Home Care Provider of Choice Award is given to home care providers who receive the highest satisfaction scores from their current clients. These providers are best-in-class for quality in-home care services. This recognition reassures you that your home care provider is dedicated to your satisfaction and will provide you with trustworthy, quality home care.
Best of Home Care Employer of Choice
The Best of Home Care Employer of Choice Award is given to home care providers who receive the highest satisfaction scores from their current in-home caregivers. These providers support and train their caregivers. Their caregiver satisfaction scores have earned them recognition as a top employer. This recognition gives you peace of mind, knowing your home care provider and your caregivers are dedicated to providing you the best in home care possible.
What does it mean to be Home Care Pulse Certified™?
Home Care Pulse Certified Providers, also known as Certified – Trusted Providers, have proven their commitment to their clients’ satisfaction by contracting with Home Care Pulse to gather and report feedback from their clients. Every Certified – Trusted Provider is committed to giving you or your loved one the best in-home care possible. These providers are actively gathering feedback from their clients each month. As a client of a Home Care Pulse Certified – Trusted Provider, your feedback will be important to your provider, helping them better care for your needs and senior care needs of others.
Our Awards and Certifications
As an A+ rated agency, Help & Care, LLC provides the highest standard of senior care, personal care, and respite care. They offer a wide variety of services, including companionship, light housekeeping, grocery shopping, medication reminder, errands, doctor visits, and specialty care to clients throughout the surrounding regions. HCSB is proud to recognize Help & Care, LLC as an A+ rated agency for their continued dedication to meeting stringent standards that demonstrate their high level of professionalism and compassion.
Help & Care, LLC was awarded Best of Home Care Provider of Choice 2017 in the following areas: Compassion of Caregivers, Confidence in Office Staff, Client/Caregiver Compatibility, Service as Expected, Recommend Provider, and Daily Life.
Help & Care, LLC was awarded Best of Home Care Employer of Choice 2017 in the following areas: Training Received, Respected by Supervisor, Providing Feedback, Clear Expectations, Office Support Staff, Client/Caregiver Compatibility, Overall Job Satisfaction, Recommend Employment, and Recommend Company’s Services.
Help & Care, LLC was awarded Best of Home Care Provider of Choice 2016 in the following areas: Work Ethic of Caregivers, Ability of Caregivers, Compassion of Caregivers, Professionalism of Caregivers, Confidence in Office Staff, Communication from Provider, Client/Caregiver Compatibility, Service as Expected, Recommend Provider, and Daily Life.
Help & Care, LLC was awarded Best of Home Care Employer of Choice 2016 in the following areas: Training Received, Comfort with Supervisor, Respected by Supervisor, Clear Expectations, Office Support Staff, Client/Caregiver Compatibility, Overall Job Satisfaction, Recommend Employment, and Recommend Company’s Services.
Help & Care, LLC has been a Certified – Trusted Provider since 2015.
We think our awards and certifications speak for themselves. As you’re looking for home care services, elderly care, respite care, or more throughout the Campbell, Gilroy, Los Gatos, Morgan Hill, Saratoga, and San Jose areas, Help & Care, LLC is here for you. Get senior home care in Santa Clara County today.